Need to make a claim?

Car

1. Make sure everyone is safe. If anyone is injured, call 112.
2. Fill in a European accident report (declaración amistosa) with the other driver if you can, and take photos.
3. Report theft, attempted theft or vandalism to the police straight away and keep the report number.
4. Tell us or Ibex within seven days.

Ibex claims: +34 914 148 270
claims [at] ibexinsure.com

For roadside assistance, use the number on your policy schedule.

Home and static homes

1. Stop further damage if it's safe: turn off the water, cover a broken window.
2. Report theft or vandalism to the police and keep the report number.
3. Call us or Ibex as soon as you can, and speak to Ibex before you arrange any repairs.
4. Keep damaged items and take photos.

Ibex claims: +34 914 148 270
claims [at] ibexinsure.com

Damage from floods, storms and other extraordinary events is paid by Spain's Consorcio de Compensación de Seguros (952 367 042). We can make the claim with you.

Travel

Medical emergency abroad: call the 24-hour assistance service before you go to a private clinic, if you're admitted to hospital, or if treatment may cost more than €500.

24-hour assistance: +44 29 2046 8794
247assistance [at] imglobal.com

All other claims (cancellation, delays, baggage) go through the online claims portal within 28 days of coming home: submitaclaim.co.uk/IBEX. Report lost or stolen items to the police within 24 hours, and lost baggage to the airline within three days.

Quote your certificate number. The numbers on your own certificate always take priority.

Pet and boats

Call us with your policy number and the details of what happened. We'll send you the right claim form and tell you which invoices and reports Ibex needs.

Our office: +34 965 322 834
insurance [at] magellan.es